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The Busy Leader's Handbook
book

The Busy Leader's Handbook

by Quint Studer
October 2019
Intermediate to advanced content levelIntermediate to advanced
288 pages
6h 21m
English
Wiley
Audiobook available
Content preview from The Busy Leader's Handbook

Index

  • Accessibility, 22
  • Accountability
    • for behavior, 176, 178
    • and blame, 119
    • and clarity, 70
    • for following rules, 71
    • for goals, 174
    • in mentoring, 139
    • for ongoing improvements, 56
    • as workplace value, 27, 28
  • Accountability journal, 5
  • Acknowledgment, 99, 125. See also Recognition
  • Action items, 80
  • Action plans, 232
  • Active listening, 32–33, 79, 120
  • Adams, Norm, 114
  • “All Management Is Change Management,” 55
  • Amazon, 225
  • Ambassadorship, 153–158
  • Anxiety, relieving, 34
  • Apologizing, 75, 96, 178, 202
  • Appreciation, 23, 99, 203. See also Recognition
  • Asking for help, 20, 45
    • from employees, 95–96, 205
    • in standardizing practices, 163
  • Asking questions
    • about challenges, 65
    • in investigating generalizations, 82–83
    • in large-group meetings, 229
    • in mentorship, 138
    • of middle managers, 192
    • of Millennials, 151
    • to nurture curiosity, 120
    • about processes, 56
    • about reasons employees might leave, 205
    • in rounding, 94–95
    • in small-group meetings, 230–231
    • in tough conversations, 79
    • to understand the what, 124, 126
    • to understand the why, 15
  • Attention, 42–44, 124
  • Audience, tailoring messages to, 34
  • Authenticity, 23, 99, 151, 155–156
  • Authority, 46–47, 149–150
  • Baby Boomers, 104
  • Bad news, 118–119
  • Baptist Hospital, Pensacola, 173
  • Beginners mind-set, 5
  • Behavioral-based interviewing, 105, 196
  • Behavior standards, 175–182
  • Benchmarking, 38, 234
  • Berwick, Don, 70–71
  • Best practices, 233–236
    • in creating positive culture, 90
    • for engaging employees, 107–109
  • Bezos, Jeff, 225
  • BHAGs (Big Hairy Audacious Goals), 172, 173 ...
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Publisher Resources

ISBN: 9781119576648Purchase book