eightResistance Is Futile

You remember the Borg, those creepy characters from the Star Trek series, right? They had a saying: “Resistance is futile.” I hope they don’t mind that I borrowed their catchphrase for the title of this chapter.

Resistance can come in all shapes and sizes, from someone refusing to fund a project, to an employee not wanting to use a tool, to someone in IT not being willing to implement a solution. The important thing here to realize is that resistance does exist but there are ways to overcome it.

When organizations see resistance to enterprise collaboration initiatives, it usually manifests itself in one of three ways: manager resistance, IT resistance, and/or user resistance (see Figure 8.1). Based on the Chess Media ...

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