The Definitive Guide to Project Management: The fast track to getting the job done on time and on budget, Second Edition

Chapter 8. Quality Management

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• An introduction to the concept of quality

• Quality management — an overview of the knowledge area

• Quality and quality management defined

• Quality planning

• The difference between quality assurance and quality control

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Aims of this chapter

By the end of this chapter, the reader should be able to:

• give the rationale for treating quality management as a distinct subject within general management;

• define quality;

• list the three processes within project quality management;

• explain the value of quality management to the organization that owns the project, beyond the value of producing project deliverables to quality standards;

• implement a quality management system in a project;

• distinguish between the ...