MetLife Centers Its Strategy on Digital Transformation

In response to changes in consumer demographics and technological advances, the global insurance and financial services company develops a digitally enabled operations strategy.

According to the Pew Research Center, in 2016, millennials overtook baby boomers as the biggest generation in terms of population in the United States — and the number of millennials in the labor force (53 million as of 2014) is expected to grow to 80 million in 2020. This demographic change is affecting how companies do business, says MetLife’s Marty Lippert, executive vice president of global technology and operations.

MIT Sloan Management ...

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