2. Healthcare: The Patient Will See You*

* For their guidance with this chapter, I am grateful to Bernard Tyson, CEO of Kaiser Permanente; Dr. Charles Sorenson, CEO of Intermountain Healthcare; Dr. Martin Harris, Chief Information Officer of Cleveland Clinic; Vance Moore, Head of Operations at Mercy; and Greg Poulsen, Chief Strategy Officer of Intermountain Healthcare.

Have you heard the good news about healthcare?

Spending growth, which drains resources and limits access to care on a global basis, has slowed from the alarming rates of just a few years ago, according to the Organization for Economic Cooperation and Development (OECD). In many developed countries, healthcare inflation has fallen to below 2 percent annually from historic norms ...

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