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The Effective Public Manager: Achieving Success in Government Organizations, 5th Edition by Tanya Heikkila, William Eimicke, Steven Cohen

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CHAPTER FOUR

DEVELOPING EFFECTIVE WORKING RELATIONSHIPS

Effective management involves influencing people to behave in ways that help you implement your organizational strategy. Among the most important people for you to influence are the people you work for, the people you work alongside, and the people who work for you. This chapter provides some advice on how to perform that critical management task. It begins by suggesting methods for satisfying the demands of superiors, peers, and subordinates.

Chapter Three covered many of the overarching organizational tools and strategies that managers have for motivating and retaining personnel; this chapter focuses more on the individual-level communication strategies that managers need to develop and ...

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