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The Elephant in the Room: How Relationships Make or Break the Success of Leaders and Organizations by Diana McLain Smith

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TEN

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Revising What You Know

If it's hysterical, it's probably historical.

—MICHELLE CONLIN1

Dan and Stu came by their quirks honestly: they learned them. Over the years—as they grew up at home, went off to school, and took up careers at work—they converted one experience after another into knowledge about how to handle different people and situations. When they first met, they drew on this experiential knowledge to set the structural foundation of their relationship. Now it is only by restructuring that knowledge that they can reset it. This brings us to the third and last paradox of change: to move forward, they must go back and revisit the ...

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