The Employee Experience Advantage

CHAPTER 8The Employee Experience Equation

The Reason for Being guides how the organization acts when it comes to creating employee experiences. To better visualize the 17 variables that create COOL spaces, ACE technology, and a CELEBRATED culture, I created something called the employee experience equation which you can see in figure 8.1. The goal is to show that all three of these environments are required to create the overall employee experience and the more of the environments you can execute on, the better that experience is going to be.

Figure 8.1 The Employee Experience Equation

The original version of this concept had + signs instead of × signs, but the more I started to dig into these environments, the more I realized how much of a dramatic impact they had on one another. This led me to understand that although culture, technology, and the physical environment are very distinct from one another, they each help empower and support the other. For example, one of the attributes of the physical environment is flexibility, yet flexibility is not possible without having the right technologies in place. One of the attributes of the cultural environment is allowing employees to learn and grow. Again this is not possible without having the right technologies in place to allow learning and education at scale in a modern way. We can see in these examples that although technology ...