Chapter 10


“Seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.”



Empathy is the ability to be aware of, understand, and appreciate the feelings and thoughts of others. Empathy is “tuning in” (being sensitive) to what, how, and why people feel and think the way they do. Being empathic means being able to “emotionally read” other people. Empathetic people care about others and show interest in and concern for them.1 It is the ability to non-judgmentally put into words your understanding of the other person's perspective on the world, even if you do not agree with it, or even if you find that perspective ridiculous. Being empathic shifts an adversarial relationship ...

Get The EQ Edge: Emotional Intelligence and Your Success, Third Edition now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.