June 2011
Beginner
368 pages
9h 25m
English
book
The EQ Edge: Emotional Intelligence and Your Success, Third Edition
by Steven J. Stein, Howard E. Book
Content preview from The EQ Edge: Emotional Intelligence and Your Success, Third Edition
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 10
Empathy
“Seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.”
—ALFRED ADLER
DEFINITION:
Empathy is the ability to be aware of, understand, and appreciate the feelings and thoughts of others. Empathy is “tuning in” (being sensitive) to what, how, and why people feel and think the way they do. Being empathic means being able to “emotionally read” other people. Empathetic people care about others and show interest in and concern for them.1 It is the ability to non-judgmentally put into words your understanding of the other person's perspective on the world, even if you do not agree with it, or even if you find that perspective ridiculous. Being empathic shifts an adversarial relationship ...
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