Contents

About the Author

Preface

Acknowledgments

Part 1 The User Interface–An Introduction and Overview

Chapter 1 The Importance of the User Interface

Defining the User Interface

The Importance of Good Design

The Benefits of Good Design

A Brief History of the Human-Computer Interface

Introduction of the Graphical User Interface

The Blossoming of the World Wide Web

A Brief History of Screen Design

What's Next?

Chapter 2 Characteristics of Graphical and Web User Interfaces

Interaction Styles

Command Line

Menu Selection

Form Fill-in

Direct Manipulation

Anthropomorphic

The Graphical User Interface

The Popularity of Graphics

The Concept of Direct Manipulation

Graphical Systems: Advantages and Disadvantages

Characteristics of the Graphical User Interface

The Web User Interface

The Popularity of the Web

Characteristics of a Web Interface

The Merging of Graphical Business Systems and the Web

Characteristics of an Intranet versus the Internet

Extranets

Web Page versus Application Design

Principles of User Interface Design

Principles for the Xerox STAR

General Principles

Part 1 Exercise

What's Next?

Part 2 The User Interface Design Process

Obstacles and Pitfalls in the Development Path

Designing for People: The Seven Commandments

Usability

Usability Assessment in the Design Process

Common Usability Problems

Some Practical Measures of Usability

Some Objective Measures of Usability

Step 1 Know Your User or Client

Understanding How People Interact with Computers

The Human Action Cycle

Why ...

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