CHAPTER ELEVEN
On a Personal Note
INCLUDING Consoling Coworkers Expressing Sympathy Get Well Soon Personal Congratulations Personal Thanks
Advice
E-mails that feel, e-mails that don’t
We’ve all received an e-mail that made us smile, or that made us feel disappointed, or even angry. Although the feelings generated by e-mail are real, they are difficult to pinpoint, much less analyze. Many readers, for example, would say that “I’m sorry” is more emotional than “I regret.” But not all readers would agree that “update” is less neutral than “information.” Or that when introducing components in a list, a bullet point (•) is more objective and ...
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