Chapter 11. IT Human Resources


If you don’t want to play in championship games and you don’t want to achieve at the highest level, then I don’t want you here, because that’s what I’m trying to do. I am not trying to finish fourth.

I’m convinced that if you get people onto your team who share the same goals and the same passion, and if you push them to achieve at the highest level, you’re going to come out on top.

 --Bill Parcells, NFL Coach[1]

This chapter introduces the IT human resources (HR) life cycle for management of the IT-specific staff employment issues. The HR and employment issues that must be managed by the CIO can be unfamiliar territory for corporate HR departments; thus, the IT department must work in conjunction with HR to effectively manage the IT staffing process. The IT HR life cycle covers major processes that are the responsibility of the CIO and managers, including resource planning, candidate sourcing, interviewing, hiring, and managing.

This chapter is organized around the IT HR life cycle that has five key steps:

  1. Determine personnel needs: Determining what type and quantity of human resources are required to deliver projects and maintain service levels.

  2. Candidate sourcing strategy: Determining best sources for candidates to hire, deciding if the position should be contract or permanent, and processes for prescreening candidates to reduce the interviewing workload.

  3. Effective interviewing: Best practices for interviewing and identifying star performers.

  4. Effective ...

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