So how do you make a human error problem go away? The answer isn’t as simple as the question.
Your human error problem is an organizational problem. Your human error problem is at least as complex as the organization that helped create it. If you want to do something about your human error problem, you will have to start seeing it as the effect of problems deeper inside your organization. Not as the simple cause of all your trouble. Once organizations really start fretting over the question of how to make a human error problem go away, there could be a window in which there is more openness to learning:
- Parts of an organization may welcome self-examination more than before;
- Traditional lines between management ...