The Field Guide to Understanding Human Error, 2nd Edition

Contents

1. List of Figures and Tables
2. Acknowledgments
3. Preface
4. 1    The Bad Apple Theory
5. 2    The New View of Human Error
6. 3    The Hindsight Bias
7. 4    Put Data in Context
8. 5    “They Should Have …”
9. 6    Trade Indignation for Explanation
10. 7    Sharp or Blunt End?
11. 8    You Can’t Count Errors
12. 9    Cause is Something You Construct
13. 10    What is Your Accident Model?
14. 11    Human Factors Data
15. 12    Build a Timeline
16. 13    Leave a Trace
17. 14    So What Went Wrong?
18. 15    Look into the Organization
19. 16    Making Recommendations
20. 17    Abandon the Fallacy of a Quick Fix
21. 18    What about People’s Own Responsibility?
22. 19    Making Your Safety Department Work
23. 20    How to Adopt the New View
24. 21    Reminders for in the Rubble
25. Index