5.1. WHAT IS CONFLICT?

Conflict is a real or perceived incompatibility of goals, values, norms, expectations, process, or outcomes between two or more interdependent individuals or groups over content, identity, relational, or procedural issues. Conflict occurs at multiple levels, sometimes simultaneously–interpersonal, social, functional, organizational, national, and international.

While some intercultural conflict is rooted in deep-seated and centuries-old hatred, such as the ongoing Israeli-Palestinian conflict, most can be traced to cultural miscommunication or ignorance. The Three Culture Model discussed in Chapter 1 provides one visual representation of the kinds of cultures that are embedded in global corporations—personal, national, ...

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