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2. P. Fronstin, R. Helman, and M. Greenwald, “Small Employers and Health Benefits: Findings from the 2002 Small Employer Health Benefits Survey,” EBRI Issue Brief, No. 253, January 2003, pp. 1–21.

3. (a) L. Kohn, J. Corrigan, and M. Donaldson, eds., Institute of Medicine, Committee on Quality of Health Care in America, To Err is Human: Building a Safer Health System, Washington, DC: National Academy Press, 2000. (b) J. Corrigan et al., eds., Institute of Medicine, Committee on Quality of Health Care in America, Crossing the Quality Chasm: A New Health System for the 21st Century ...

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