CHAPTER 3EXPERTTHINK: GROUPTHINK ON STEROIDSWHY SUSTAINED INNOVATION ISSO DARNED HARD: PART 2

When everybody knows that something is so, it means that nobody knows nothin’. —Attributed to Alois Xavier Schmidt, professor at the City College of New York, by Andy Grove when asked about the best advice he ever received.1

GROUPTHINK IS ABOUT GOING ALONG to get along. ExpertThink is about going along to get ahead—or at least not get left behind. It’s an overzealous inclination we have to align with the boss, with best-known methods, even with what we have been taught about “the way things are” in an effort to address challenges and opportunities as effectively as possible. Referring back to the Paradox of Expertise outlined in the Introduction to this ...

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