Chapter 4

Critical Questioning Skills

The essentials of interrogative language: We deal here with the fundamental management issues (past, present, and future) and how to apply logical inquiry, relevant questions, and rapid validation to improve efficacy and create commitment rather than mere compliance. This is language at work to improve job performance.

Solving Problems

Problem solving is often done extremely poorly (trial and error) or extremely ineffectively (statistical analyses complete with fish bones). So let’s establish the language of the criteria and of the resolution.

A problem has three criteria for it to be a legitimate problem in our language:*

  1. There is a deviation of actual performance (or a person, process, or piece of equipment) ...

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