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The Lean Six Sigma Black Belt Handbook by H. James Harrington, Rich Charron, Chuck Mignosa, Frank Voehl

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5

Three Faces of Change—Kaizen, Kaikaku, and Kakushin

Kaizen—Small changeKaikaku—Transformation of mindKakushin—Innovation

It is not necessary to change. Survival is not mandatory.

—W. Edwards Deming

 

IN A NUTSHELL

Improvement means change. Today more than ever the ability of an organization to change quickly and adapt to changing customer requirements is mandatory. Almost every employee in every organization is faced with the challenge of changing how they do things today into how they want to do things tomorrow. For managers this can be a particularly daunting challenge. When discussing process improvement projects with managers, the LSS practitioner will often be faced with a barrage of “resistance to change challenges” across ...

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