The Manager’s Phrase Book

Index

Absenteeism, excessive, 61–62

Abusive customers, 153–154

Acquisition, announcing an, 132–133

Admitting you were wrong, 130–131

Advice, unsolicited, 46047

Alcohol, 145–146

Altercations, physical, 137–138, 141–142

Anger, 37–38, 54–55

Announcing a company closing, 132–133

Announcing a merger/acquisition, 132–133

Asking for a raise, 175–176

Asking for a vacation, 184–185

Asking for help, 123–124

Assigning tasks, 87

Attention, getting audience, 122–123

Attitude problems, 72–73

Audience attention, getting, 122–123

Avoiding confrontation, 160–161

Bad behavior, 59–83

Bad news, giving, 124–125

Behavior, bad, 59–83

Behavior, inappropriate, 75–76

Behavior, modeling, 159

Bereavement, 106–107

Boosting team confidence, 93–94

Boss, bully, 178–179

Building ...