One of the themes in this guidebook is the manager’s role as a coach—a person committed to the well-being of employees, a person willing to rely on the skills and experiences of those who work for him or her. Another definition of coach: a business partner.

Coaching creates a positive work environment by building mutual trust. It means that the manager provides employees with the following:

•   A committed supervisor-employee relationship

•   Empowerment without fear of failure

•   A listening ear and continual probing feedback to make sure messages are clear and employees understand them

•   Leadership availability at all times

•   Continual messages of encouragement

•   Diagnoses of problems with mutual supervisor-employee solutions ...

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