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TABLE OF CONTENTS
The Purpose of the Guidebook
How to Use the Guidebook
Worksheet: Employer Audit to Assess Liability
1. The Essential Definitions
Worksheet: The Manager’s Coaching Self-Profile
Employment at Will
2. Discipline: The Basics
Recognizing the Need for Discipline
Utilizing a Four-Step Process
Exercise: The Case of John Wasastar
Working Through the Phases of Discipline
Providing Quality Feedback
3. Administering Discipline: The Rules
Disciplinary Ground Rules
The Ground Rules as Legal Safeguards
4. The Performance Counseling Session
The Purpose of the Session
Session Preparation, Format, and Follow-Up
Handling Feedback and Reactions to Feedback ...