CASE: John Wasastar

John is a distribution employee with three years of average service. He has never had a performance issue, although you can remember one day when he didn’t call in sick according to company policy. Two weeks ago he transferred from the second shift to the first shift. Almost immediately he started coming in late to work. Thus far he’s been tardy six times in the first two weeks.

When you spoke to him about it, he told you he’s been having car-pool problems and difficulty with the time difference between second and first shift. You issued a “verbal” even though he said, “All I really need is time to adjust.”

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John was between ...

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