4. PROVIDING QUALITY FEEDBACK

No matter how well-structured a disciplinary process is, or how faithfully a manager follows the four-step process and its five phases, performance improvement will not occur unless the employee receives quality feedback. It is the key that unlocks the door to positive behavioral changes.

What is quality feedback? To address this question, let’s look at feedback from the perspective of its helpfulness to others. By seeing when feedback is not helpful, we can better understand quality feedback—what it is, and what makes it helpful.

When Feedback Is Not Helpful—Poor Feedback

Universal statements are normally dangerous, but I think it’s safe to say that every manager has received feedback on his or her performance at ...

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