The employee is the one who must bring performance up to acceptable standards; the manager can only supply the road map and help determine the best way to reach the destination. To facilitate commitment to change, have the employee fill out a PEP form (see next page). It is also a good way to demonstrate in any subsequent litigation that the employee knew there was a performance problem and accepted responsibility for it. Near the session close, ask the employee to complete the form. discuss its contents, modify it to the agreement of both parties, and have the employee sign it upon completion.
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