You work is not done when the conflict is resolved. It is critical to review your experience with every conflict to determine what worked, what didn’t work, and what you learned. What you learn from every conflict can help you when you face the next one. The following is one manager’s conflict and what he learned.
One Team’s Journey
Most groups go through several stages in their growth on the way to becoming a high performance team. You are probably familiar with this group development model: Forming, Storming, Norming, and Performing.
As suggested by the very word Storming, in this phase conflicts are out in the open. ...