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The Manager's Pocket Guide to Influence with Integrity: Power, Principles, and Persuasion by Marlene Caroselli

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R-E-S-P-E-C-T

Recognize

Hubert Humphrey once noted that the true test of a society is how it treats the least powerful members of that society. In a similar vein, the true test of a manager may well be how he treats the least powerful members of his staff, of his organization, of his customer base. The superstars have been “accoladed” often. In fact, their own drive for achievement is probably their greatest source of satisfaction—not the recognition they receive from colleagues. But the newer staff members, or those who work behind the scenes, or those who are seldom noticed—these are often the individuals most deserving of recognition.

Keep a simple log noting when, where, and how you gave recognition to various individuals. Vow to make such ...

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