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The Manager's Pocket Guide to Influence with Integrity: Power, Principles, and Persuasion by Marlene Caroselli

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CONTENT AND CONTEXT

Content

The English language has over a million words, unlike other languages, such as Papiamento, which has under 1,000. As a result, the number of choices available to you for the expression of a single thought are infinite. The manager concerned with appropriate verbal choices is aware of the flexibility of language. Short case studies follow, some based on famous figures, others based on the unknown. For each, decide which response is most like the one you would have made. When you’ve finished, turn to the end of the chapter to learn what reply was actually given.

A. You are at dinner at your boss’ home. He has asked you to say grace, which you proceed to do. Suddenly, he interrupts: “Speak up, Bill,” he demands, “I can’t ...

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