Key Ingredients:
• Customer focus
• People, products, processes, and technologies
Critical Skills:
4. Develop people
5. Create a learning organization
An organization may have the most committed people in the world, but capacity is still required to be successful. Building capacity means developing the people, products, processes and technologies to achieve customer growth.
Capacity development must be customer focused. Capacity-building efforts should ensure that processes are efficient and effective; that products meet customer requirements in timely ways; and that people have the skills, technology, and personal energy they need to do their jobs in the most effective ways. It is important to identify the technology ...
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