Chapter 3Managing Knowledge: The Process

Once you’ve defined your knowledge assets—the ones you have and the ones you need—you will need to manage them. Whether your knowledge assets are in the form of data, information, or knowledge, whether they are expressed, expressible, or inexpressible, you will now need to apply certain processes to them to make them usable.

Managing knowledge assets involves three key processes:

1.   We create them—working with expressed, expressible, and inexpressible sources.

2.   We distribute them—making them available in the right places at the right time.

3.   We apply them. Without this step, your company cannot realize the value of the knowledge that has been created and distributed. Applying knowledge effectively ...

Get The Manager's Pocket Guide to Knowledge Management now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.