The Manager's Pocket Guide to Knowledge Management

Chapter 4Making the Connection:Knowledge Management andOrganizational Learning

In our exploration of the three main forms of knowledge in Chapter 2, we took a look at the specific tactics that can capture each form of knowledge for your organization. Then, in Chapter 3, we showed you, in more detail, how organizations can create, distribute, and apply knowledge. Along the way, we mentioned the need to keep knowledge management efforts linked to strategy and adapted to your organization’s culture and core needs.

In this chapter, we introduce a model that helps you focus your knowledge management efforts on building the core competencies that make your company the best in the world at what it does. This focus puts knowledge management at the service ...