The Manager's Pocket Guide to Knowledge Management

Chapter 6Implementing KnowledgeManagement

Now that we have explored the knowledge landscape and looked at knowledge management initiatives in the areas of responsiveness, innovation, competency, and efficiency, you are probably honing in on how to institute knowledge management practices in your organization. In this chapter, we will look at how to do that by walking you through best-practice processes and then exploring a knowledge management implementation scenario at a hypothetical company.

Best Practice Processes

1.   Define the Business Need. The practices that you are considering should address a real business need—a “need to have,” not a “nice to have.” Your responses to the questions at the end of Chapter 5 can help you assess priorities ...