When managing diversity, cultural programming often creates people who suffer from what is known as the “No-Knows,” that is, “the things they don’t know they are supposed to know.” For example, if you don’t know that you are supposed to know how to recognize and respond to someone who won’t tell you he/she doesn’t understand, then how do you find out that you should have known that? Confusing? It can be, especially if you have been raised in an environment where the norm was “if someone didn’t understand something, it is up to him or her to speak up and say so.” The culture we grow up in represents “behavioral software” that programs our perceptions of what is “the normal or natural way of doing things.” It creates the lenses ...
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