PREFACE

Why should you concern yourself with effective diversity management? In the past, many managers answered this question by saying that it was the “right thing to do,” or that they were seeing more and more people who didn’t look like themselves in the workforce, or that they felt they had to meet the organization’s requirement for working with diverse groups. However, today’s managers know that without effective diversity management capability, the strength of the organization is in jeopardy. Being effective at managing a diverse workforce helps lift morale, improve processes, bring access to new segments of the marketplace, enhance productivity, and improve the financial bottom line of the organization. In essence, it is good for business. ...

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