September 2010
Intermediate to advanced
256 pages
5h 57m
English
Content preview from The McGraw-Hill 36-Hour Course: Operations ManagementBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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INDEX
Accountability, 173
Accounts receivable, 69
Acquisition process, 69
Activity-on-arrow/arc (AOA) diagrams, 170
Activity-on-nodes, 169–72
diagrams, 169–70
finish-to-finish (FF), 169
finish-to-start (FS), 169
process, 170–71
start-to-finish (SF), 169–70
start-to-start (SS), 169
Actual cost of work performed (ACWP), 188–89
“Administrivia,” 143
Aesthetics, 58
Analysis of results, 20–22
Aristotle, 13
Aster Data Systems, 88
Attributes, 125
Audit process, 69
Automated teller machines (ATMs), 84
Automation, 105
Avatars, 91
Bakery bread production, 113
Balanced scorecard, 32–35
business processes, 32
consumers, 32
dashboard format, 33
employee satisfaction, 32, 33, 34
employee turnover rate, 32
financial matters, 32
formats, ...
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