April 2014
Intermediate to advanced
704 pages
20h 44m
English
book
The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition
by Christopher Moore
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8Collecting and Analyzing Background Information
after entry into a dispute, collecting and analyzing background information are the next set of activities and tasks that prospective mediators (or others conducting intake interviews or data collection, such as intake coordinators) initiate to prepare parties to decide whether or not to pursue mediation, and if so, to prepare them for productive talks. When done well, such interviews enable the prospective mediator and disputants to identify key parties in the conflict, determine the issues and interests to be addressed, and explore the relationships and dynamics—historical and current—that exist between them. Chapter 4 identified categories of information that a mediator and parties may need ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.