Chapter 4
People and Process
Never forget what you are. The rest of the world will not. Wear it like armor, and it can never be used to hurt you.
—“Tyrion Lannister,” Game of Thrones (George R. R. Martin)
This chapter focuses on the human element of the SOC. These are the people that deliver the services covered in Chapter 3, “SOC Services,” and will be the highest cost of running the SOC. According to a 2018 survey of 620 IT and cybersecurity professionals conducted by Enterprise Strategy Group (ESG), as summarized by Jon Oltsik, a senior principal analyst at ESG, “cybersecurity represents the biggest area where their [survey respondents] organizations have a problematic shortage of cybersecurity skills.” This means not only are good people ...
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