Index
A
Abay-Krueger, T., 119
Accenture Institute for Strategic Change, 63, 69
ACI Worldwide, 68–69
Allen, D., 95
Allen, W., 114
Altimeter Group, 19
Altus, 62
American Society for Training & Development, 142–143
Antunes, E., 113
Applied Cognitive Psychology, 160
Arcelor, 68
Armstrong, N., 72
avatars, 136–137
B
backchannel, 152–153
Bailenson, J., 138
Bancroft, J., 50
Bandura, A., 10
Beck, J., 63
Berger, P., 11
Berger, R., 82–83
Berkun, S., 159
Betts, B., 87
Beyond E-Learning (Rosenberg), 22
blogging, live, 158
blogs, 7
Blue Oxen Associates, 121
Booz Allen Hamilton, 42–43
Brogan, C., 5
Brown, J. S.,
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