September 2017
Intermediate to advanced
224 pages
4h 37m
English
book
The Nordstrom Way to Customer Experience Excellence, 3rd Edition
by Robert Spector, breAnne O. Reeves
Content preview from The Nordstrom Way to Customer Experience Excellence, 3rd Edition
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
About RSi
RSi is recognized worldwide as the premier authority on customer service. Cofounder Robert Spector is the author of several books on the subject, most notably the international bestsellers The Nordstrom Way and Amazon: Get Big Fast, as well as The Mom & Pop Store: True Stories from the Heart of America, in which Robert profiles small, entrepreneurial businesses, including his dad's butcher shop. He is an entertaining and inspiring thought leader who has worked with companies all over the world.
RSi's message and methodology, which was developed by cofounder breAnne O. Reeves, helps to guide companies of all kinds to create powerful, customer‐focused cultures that deliver exemplary customer experiences and build lasting relationships. This methodology takes the form of The Relationship Model™ (TRM), which is based on the belief that in business, as in life, love wins. What happens when we love? We gain respect and loyalty—for employees, customers, and the other stakeholders who contribute to a brand's success.
We believe that making a series of small but significant changes can elevate your organization to become the Nordstrom of your industry.
While we cut our teeth with Fortune 500 companies, we love, understand, respect, and appreciate small, entrepreneurial businesses, which is how we integrate mom‐and‐pop thinking into corporate organizations. Here are our offerings:
Keynote Programs
Robert's dynamic and engaging keynote program explains (in story form) the core ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.