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The Official Ubuntu Book, Third Edition by Jono Bacon, Jonathan Jesse, Corey Burger, Benjamin Mako Hill

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Chapter 6. Support and Typical Problems

DESPITE THE FACT that the Ubuntu developers work tirelessly to make the Ubuntu user experience as fluid and problem-free as possible, there are always going to be bugs, glitches, and errors in software. This is nothing unique to Ubuntu; it is a characteristic that applies to all software. Anything created by humans is subject to error.

One of the many benefits of the open source development process is that errors and bugs are typically reported, found, and fixed in a far shorter time than is usually the case with proprietary software. This ensures that the software included with Ubuntu is far more solid and stable than some ...

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