2Managing and Leading People
Purpose
To ensure a Leadership and Team Based Culture exists to capitalize on agile organizational changes in alignment to changing market and customer dynamics. To develop the capabilities and competencies required to optimize plans through the development of analytics and drive the business to Class A levels of performance.
Positioning
Managing and Leading People includes all aspects of People Operations from Strategic Planning to establishing a team-based environment to support Business Excellence and Class A levels of performance. It includes Knowledge Management, analytics, education, training, innovation, organization design, leadership style, teamwork, empowerment, appraisals, mentoring, measurement, communication, health, safety, the environment, transformation, and decision making. The chapter supports all processes of the business and ensures the leadership and people needs are identified and deployed to support and drive roadmaps.
Process maturity improves over time through education, committed leadership, expert guidance, and focused effort to attain key business milestones.
Done well, a Class A Milestone is achieved at the top of Phase 1 of Business Maturity (see Foundation, Figure I.1). At this stage, good functional team working has been established with two-way communication. Soft management techniques are being used to complement the hard. Trust, honesty, openness, and humor lubricate the organization.
From this Class A Milestone ...
Get The Oliver Wight Class A Standard for Business Excellence, 7th Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
