Chapter 18. The Flip-It Company: Exploring the Impact of Work Quotas
James L. Costigan
Goals
To illustrate what happens when work quotas are assigned without consideration of the variables that affect results.
To offer the participants an opportunity to experience typical worker reactions to work quotas.
To give the participants a chance to generate and share ways to motivate employees and achieve organizational goals other than using work quotas.
Group Size
At least twenty participants.
Time Required
Approximately one hour and ten minutes.
Materials
Ten pads of paper and ten pencils.
Eleven coins (one for each of the ten production workers and one for the facilitator to use in demonstrating the procedure).
A newsprint reproduction of Figure 1, prepared in ...
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