11A Message for Leadership

One of the tests of leadership is the ability to recognize a problem before it becomes an emergency.

Arnold Glasgow

11.1The Responsibility of the Leader

I once had a vice president of operations for a company ask me what he needed to do to get his people to use a structured approach to problem solving. He had brought in consultants in the past, but his staff continued to be reactive and out of control as it pertains to solving problems. My answer to him was swift and simple. I told him that since he was the leader of the organization, it was up to him to force this behavioral change. Not change by brute force, but rather by setting the appropriate expectations and by setting the right example. I told him that ...

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