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1The DNA of Problems and Problem Solvers
1.1The DNA of a Good Problem Solver
1.2The Problem with Problems
1.3The DNA of Problems
1.7The 4 C’s of Problem Solving
2Four Basic Tools for Problem Solving
2.2The Pareto Chart
3A Structured Approach to Problem Solving
3.1The Structured Approach
3.2Process Improvement, Six Sigma, and Toyota’s Practical Problem Solving
4Define, Describe, and Appraise the Problem
4.1Define, Describe, and Appraise the Problem
4.2Select a Success Metric
5Investigate, Organize, and Analyze the Data
5.1Record the Symptoms
5.2Record Relevant Data
5.3Record Known Changes
5.4Search For and ...