March 2018
Beginner to intermediate
244 pages
5h 10m
English
1The DNA of Problems and Problem Solvers
1.1The DNA of a Good Problem Solver
1.7The 4 C’s of Problem Solving
2Four Basic Tools for Problem Solving
3A Structured Approach to Problem Solving
3.2Process Improvement, Six Sigma, and Toyota’s Practical Problem Solving
4Define, Describe, and Appraise the Problem
4.1Define, Describe, and Appraise the Problem
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