2Four Basic Tools for Problem Solving

When the only tool you own is a hammer, every problem begins to resemble a nail.

Abraham Maslow

In my travels, one thing that has become very apparent and evident to me is that there are so many people who have no grasp of basic analysis tools and techniques. One of the prerequisites for solving problems is having at least a basic understanding of which tools to use and when to use them. It is remarkable to me that even after all of the many initiatives and programs like Total Quality Management (TQM) and Six Sigma, so many people and companies haven’t embraced or begun to understand the basic tools and concepts. In this chapter, we will consider four basic tools that a problem-solving team must make use ...

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