22The Case of the Weld Spatter

Whatever failures I have known, whatever errors I have committed, whatever follies I have witnessed in public and private life have been the consequences of action without thought.

Bernard Baruch

22.1Background Information

In this chapter we will discuss a case study that demonstrates how the use of a structured problem-solving process not only solved two chronic quality problems but also significantly impacted throughput within the same department. It is important to understand that oftentimes as we solve a problem, there are positive side benefits that we may or may not have been anticipating.

The company we will be studying is a manufacturer of stainless steel pressurized vessels used to hold a variety ...

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