3A Structured Approach to Problem Solving
When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.
Norman Vincent Peale
All three of the problem types presented in Chapter 1—change-related, chronic, and hybrid—can be solved using the same basic structured and systematic problem-solving methodology. In the chapters that follow, we will look at a real problem that I was involved with and follow it to its successful conclusion using a systematic and structured approach, and then present the actual step-by-step approach one of my teams used to solve it. It is my belief that if you will follow the roadmap I have developed, then your level or frequency ...
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