5Investigate, Organize, and Analyze the Data

One who returns to a place, sees it with new eyes. Although the place may not have changed, the viewer inevitably has. For the first time, things invisible before, become suddenly visible.

Louis L’Amour (Bendigo Shafter)

5.1Record the Symptoms

Solving problems is very similar to a forensics expert trying to solve a crime. One of the first steps taken by crime scene investigators is to seal off the crime scene and begin collecting evidence that might be used to solve the crime later. The investigators might dust the scene for fingerprints, or take pictures, or even record blood spatter patterns. The reason they do this is to attempt to reconstruct the crime through the available evidence. They ...

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