9Implement, Document, and Celebrate
Control your destiny, or somebody else will.
Jack Welch
9.1Select and Implement Controls
No problem-solving event should ever be considered complete until some kind of safeguard is put in place to minimize the probability of a recurrence of the problem. Wouldn’t it be a shame after all of the work a team did to determine the root cause of a problem and then implemented a solution that some kind of control of the factor that caused the problem wasn’t implemented, and the problem came back into the process. It is important to remember that the purpose of a control is to give an advanced warning that something may be wrong before it is actually wrong. For example, diabetics routinely monitor their blood ...
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