CHAPTER 7

Supply Chain Performance Review

Performance review is an important activity in the plan-do-check-act (PCDA) management philosophy for maintaining operating efficiency and enabling continuous improvement. The review process is especially involved for SCM, given the breadth of activities across manufacturing, procurement, transportation, and distribution. This chapter provides the reader with an overview of operational and financial metrics for these different segments and a process framework for implementing the review process.

The Importance of Reviewing Performance

The change in the structure of the company to include global suppliers and customers has required an associated modification to the way in which ­performance is reviewed ...

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